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FaD Steel Forever Kit + Base StandFaD Steel Forever Kit + Base StandSold Out
FaD Walnut Forever Kit + Base StandFaD Walnut Forever Kit + Base StandSold Out

Got Questions?

Frequently Asked Questions

Everything you need to know about FAD.

Does FAD produce vapour or smoke?

No. FAD produces zero vapour, zero smoke and zero aerosol. You inhale naturally flavoured air drawn through the botanical Core. Think of it like herbal tea in air form rather than liquid form. There is nothing combusted and nothing atomised.

Is FAD safe to use?

Yes. Multiple third-party toxicology reports and inhalation studies have been conducted on the plant compounds used in FAD Cores. All results confirm the ingredients are safe for regular inhalation at the concentrations present. FAD is nicotine-free, tobacco-free and synthetic-chemical-free.

How long does each Core last?

Each Core provides 3 to 5 days of peak flavour with regular use. The Complete Cores Pack includes enough Cores to last approximately 5 weeks. You will notice the flavour gradually mellowing after day 3, which is your signal to replace it.

What flavours are available?

FAD Cores are available in Crisp Mint, Native Citrus, Wild Eucalyptus, Tasmanian Pepper, Coastal Lemon Myrtle and Warm Vanilla Bean. All flavours are derived from 100% plant botanicals sourced from Australian and international suppliers.

Can I use FAD as often as I like?

Yes. There is no recommended limit because FAD contains no addictive substances. Use it whenever you like. If FAD ever causes any negative effects, stop use and consult your doctor.

Do you ship Australia-wide?

Yes, to every state and territory. Shipping is free on orders over $60 and a flat $5.99 below that. Most orders arrive in 3 to 5 business days, and anything placed before 2pm AEST Monday to Friday is dispatched the same day from the Sunshine Coast, QLD.

What is your returns policy?

Cores and devices go in the mouth, so we do not accept change-of-mind returns. If a device arrives damaged or develops a fault, we exchange it for a brand new one. Email us at admin@thefad.com.au with your order number and a photo and we will sort it out. Nothing here limits your rights under the Australian Consumer Law.

Is the device covered by a warranty?

Yes. Every FaD device carries a 12 month warranty from delivery against manufacturing faults, covering the self-sealing magnetic chamber and the fidget mechanism. Email your order number and a photo of the problem to admin@thefad.com.au and we will replace it. Drops, crushing, submersion and normal cosmetic wear are not covered, and Cores are consumable so they sit outside the warranty. All of this is in addition to your rights under the Australian Consumer Law, which nothing here limits.

Is FAD different from a vape?

Completely different. Vapes heat a liquid to create vapour that you inhale. FAD requires no heating, no battery, no liquid and no power. You simply breathe through the device and the botanical Core releases natural aromatic compounds into the air you inhale. No electronics, no consumables beyond the Core itself.

Start the good habit.

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No nicotine or tobacco Australian owned Free shipping over $60 Plant-based, lab tested